Terms and conditions


Arnold Clark Used Electric Car Grant

From 1st September 2025 to close of business on 31st October 2025, private retail customers who purchase a Used or Approved Used Battery Electric Vehicle will be eligible for the £750 Arnold Clark Electric Car Grant (“Grant”).

General terms and conditions

The Grant can be applied as either a £750 discount on the vehicle purchase price or as a £750 contribution toward a home charger supplied and installed by Bumblebee EV.

Customers must be aged 18 or over and reside in mainland UK to qualify. The Grant excludes fleet, business and Motability purchases as well as the purchase of new vehicles, nearly-new vehicles, vans, Diesel/Electric hybrid vehicles, Diesel/Plug-in Electric Hybrid vehicles, Electric Diesel vehicles, Hybrid Electric vehicles, Petrol/Electric vehicles, Petrol/Electric Hybrid vehicles and/or Petrol/Plug-in Electric Hybrid vehicles, and all internal combustion engine vehicles.

The Grant is limited to one per vehicle purchase, is non-transferable, and cannot be exchanged for cash. Vehicles are subject to availability. The Grant may be withdrawn or amended at any time without notice. The Grant is an exclusive offer provided directly by Arnold Clark and is not affiliated with any government-funded schemes.

Bumblebee EV terms and conditions

General terms and conditions

Where a customer chooses to use the Grant towards a home charger, the home charger will be supplied and installed by Bumblebee EV, a subsidiary of Arnold Clark Automobiles Limited. In this event, the Customer will also be subject to Bumblebee EV’s terms and conditions, detailed below.

Customer data will be passed to Bumblebee EV to enable it to fulfil its contractual obligations of providing a home charger and for the purposes of installation.

The home charger will be installed following delivery of the vehicle and can only be installed at the customer's residential address, in mainland UK, stated in the order form. Must be installed within 28 days of vehicle delivery.

Installation

Our terms and conditions cover what is included in your standard installation and what happens if we need to quote for extra works. Sometimes issues arise on the day that could mean your installation cannot be completed on the first visit, but with a complete picture of the situation, these can often be resolved in advance. So, for the best experience, if you think there's any reason why we might not be able to complete your install on the day, please let Bumblebee EV know.

What's included

Bumblebee EV's standard installation package for an electric vehicle home charge point covers the majority of homes in the UK and includes the following:

  • Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
  • The EV Charge point must be fixed to the main property and able to utilise the property's earthing arrangement, (property's earthing arrangement must meet current regulations - we are required to check this by law).
  • Up to 10 metres of cable, run and neatly clipped to the wall between the electricity distribution board/consumer unit and the home charge point.
  • Surface mounting of cable - i.e. no conduit or chasing.
  • C Type MCBO way on the consumer unit for connection of the charge point.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the charge point.
  • No groundworks.
  • The homeowner or business/building owner must comply with all current OZEV Domestic Scheme terms and conditions.
Some Conditions and Limitations that you need to know:
  • The home charge point must be located in your designated off-street parking area and be fixed at a height where it can't be hit by a vehicle.
  • We can't fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused - in that case, we will quote for any extra work needed.
  • We can't, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required, please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
  • When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
  • We can't run the cable under floorboards or through ducting/ceiling voids/wall voids without a drawcord (to pull the cable through), or if the floorboards have not been lifted. We can't take responsibility for reinstating flooring or other building materials after the cable has been laid.
  • Our experts are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
  • Our experts are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can, and we will return at a later date.
  • If you have purchased a freestanding mount for the charge point to be fixed on, please be aware that there may be an additional cost for installing this.
Potential additional chargeable items (domestic and commercial).
  • Domestic cable runs exceeding 10 metres. At £20 per meter.
  • Potential additional chargeable items (domestic and commercial).
  • A mini consumer unit c/w overload and fault current protection is required, as there is not enough space on the existing board. At £120.
  • Mains protective bonding at £150.
  • Any additional mechanical protection required for the cabling, single-phase £20 per meter, three-phase 22kw £40, three-phase 40kw + £60 per meter.
  • Any trunking, conduit, etc (not required under regulations); at £5 per meter.
  • Any cable chasing/plastering requested by the homeowner; at £50 per meter.
  • Any groundworks requested by the homeowner; at £30 per meter.
  • The necessity to introduce an alternative earthing system, i.e. an electrode/inspection chamber; if PMS add separate earthing £150.
  • Any additional or unusual works requested by the homeowner for the installation to take place, i.e. gas and water pipe bonding, equipment clearing, plumbing work etc. POA.
  • Ground Mount of the home charge/work charge point; POA.
  • RCD protected way on consumer unit at £38.99
What happens if your existing wiring isn't up to scratch?

Bumblebee EV follow standard regulations and guidelines on electric vehicle installations.

If we can't install in line with these rules, then your installation will be paused, and we will quote for the work needed to meet the required standards.

If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install, then we will quote for the work needed to meet the required standards.

What happens if your electrical supply is inadequate?

We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not enough, we might be able to de-rate the unit, or we may have to pause the job until your main fuse is upgraded by your electricity supplier.

Timing

We allocate two hours for standard installations. If we can't complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.

Additional Works

If required, your installation project manager or Bumblebee EV Expert will detail required works and provide a no-obligation quotation for these services. Quotations are valid for a period of 90 days once issued.

If it is determined that installation cannot be completed on the day, Bumblebee EV will quote for additional works, and new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.

If your Bumblebee EV Expert suspects that the installation will not comply with the OZEV grant requirements your installation will be paused. A summary of OZEV Terms & Conditions can be found via this link on the Bumble Bee EV website here. Should you disagree with that assessment, you will be given an opportunity to contest this by providing Bumblebee EV with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre-approval.

Should Bumblebee EV receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.

The owner/customer or a responsible adult of the age of 18 years or over needs to be present on-site for the ensure duration of the install.

Warranty

Most of Bumblebee EV home charge points are covered by a comprehensive 36-month warranty. Any hardware failure should be promptly reported to us. Please quote the serial number, the date of installation and a brief description of the fault. The Bumblebee EV technical team will carry out an assessment and will contact you to get further details and if necessary, arrange a service visit. The warranty will be void if the Bumblebee EV unit is opened, modified, tampered with or repair is attempted by anyone other than a Bumblebee EV appointed electrician.

Limitation of liability

In no event will Bumblebee EV accept any liability for any loss, costs or damage consequential to the use and/or misuse of our hardware products except where this is caused by our negligence.


Škoda free charger

The offer

Customers who order a new Škoda Elroq or Enyaq model (Enyaq or Enyaq Coupé) between 1 July 2025 and 30 September 2025 (inclusive) can claim either a free Ohme home charger and standard installation or a Škoda Powerpass charging voucher code with £500 credit.

Offer open to private retail customers, 18+ who reside in the UK and who order a new Škoda Enyaq model (Enyaq or Enyaq Coupe) directly from Škoda UK, a trading division of Volkswagen Group United Kingdom Limited between 1st February 2024 and 2nd April 2024 (inclusive).

Eligible customers can receive either: a 7kW Ohme Home Pro home EV charger (5m tethered) with standard installation; a 7kW Ohme ePod home EV charger (untethered) with standard installation; or a Škoda Powerpass charging voucher code with £500 credit (app download, account creation, subscription, tariff selection & payment details required to activate the credit, credit valid for 3 years & cannot be extended).

The incentives are subject to the terms and conditions set out below. A customer is entitled to receive one incentive only, and is not entitled to receive all three incentives and/or any combination of them, or both home EV chargers.

To receive the Ohme home EV charger, you must be (a) a homeowner or (b) a renter with the landlord's permission, and in each case have off-street parking at the property. You must be a full time resident at the address where the home EV charger is installed.

The offer is not available retrospectively and is subject to availability and may be varied or withdrawn at any time.

Ohme home EV charger

If you elect to receive a 7kW Ohme Home Pro home EV charger (5m tethered cable) with standard installation or a 7kW Ohme ePod home EV charger (untethered) with standard installation, your personal data, including your name, postal address, email and telephone contact details, and including the make, model, vehicle identification number (VIN), order number and delivery date of the vehicle being supplied to you, will be shared with Ohme Operations UK Ltd ("Ohme UK") to process this offer.

In addition, that personal data, together with installation details and status of the selected Ohme home EV charger and any related information concerning your eligibility to receive this offer, will be shared between Volkswagen Group United Kingdom Limited trading as Škoda UK, Ohme UK and/or Škoda retailer (as applicable) in connection with the validation by Škoda UK of your eligibility to receive this offer.

For further details of how and why your personal data is processed, please refer to the Škoda UK Privacy Notice, here. Please also refer to the privacy policy of Ohme UK here for details of the processing undertaken by Ohme UK.

The home EV charger is only available to customers who do not select the Škoda Powerpass charging voucher code credit incentive. Ohme's standard terms and conditions of sale shall apply in relation to all home EV charger(s) supplied under this offer. App download and compatible equipment required. Not for commercial use. Please visit Terms and Conditions UK (ohme-ev.com) for further information.

installation must take place within a month prior to the vehicle delivery or up to 3 months after vehicle delivery (the "Installation Period"). The home EV charger included in the offer is either a 7kW Ohme Home Pro (5m tethered cable) with standard installation only or 7kW Ohme ePod (untethered) with standard installation only. The availability of standard installation depends on various factors including the age and condition of the existing wiring at the property and the location of the nearest electricity point/meter. To find out whether you are likely to qualify for standard installation, please visit here. Standard installation is subject to survey. You will have the option to choose between an untethered or 5m tethered cable unit;

Supply, installation and maintenance of the home EV charger will be subject to a separate contract between the customer and Ohme. Neither Volkswagen Group United Kingdom Limited trading as Škoda UK nor the Škoda retailer can accept any responsibility in connection with that contract and any customer queries or claims must be directed to Ohme. Customers will need to liaise directly with Ohme in connection with survey and installation. Any costs, for example, late cancellation fees, aborted visits, physical home surveys, additional accessories, home EV charger upgrades (including to upgrade from a 5m tethered cable to 8m tethered cable), non-standard installation, installation outside the Installation Period, or additional installation works must be paid for by the customer.

If the customer rents their property, then they are responsible for obtaining the landlord's permission for the installation. All other permissions and consents are also the responsibility of the customer. e home EV charger is only available for installation at a residential address owned by the Škoda UK customer (or rented by the Škoda UK customer, with the landlord's permission) with off-street parking and electrical capacity sufficient to support the home EV charger (unless otherwise agreed specifically with Škoda UK and Ohme).

Home EV chargers are non-transferable and non-refundable and there is no cash or other alternative available under this offer. However, Škoda UK reserves the right to include a different home EV charger and installation, of equivalent or greater value, within the offer. If a qualifying vehicle order is cancelled after installation, then the customer will be liable to pay Ohme the fees paid by Škoda UK and/or the Škoda retailer in connection with the home EV charger and standard installation. If the customer cancels the qualifying purchase before the installation has taken place then they will no longer be entitled to a home EV charger with standard installation through this offer. This does not affect customers' statutory rights.

For customers who are eligible for the Government electric vehicle (EV) charge point grant (worth up to £350 - only available to homeowners who live in flats and consumers in rental accommodation), Škoda UK will fund the remaining cost of the home charger with standard installation after the OZEV grant has been applied where the customer is eligible for the offer and in compliance with these terms and conditions. Ohme will identify customers who are eligible for the grant and will support them through the grant application process. for most customers, who are not eligible for the EV charge point grant, Škoda UK will fund the whole amount payable for the home charger to the value of this offer; and subject to availability. Škoda UK reserve the right to withdraw this offer at any time. UK sales only (excludes Channel Islands and Isle of Man).

Škoda Powerpass Charging Voucher Code

The following terms apply to the Škoda Powerpass charging voucher code incentive:

  • The Škoda Powerpass charging voucher code incentive is only available to customers who do not select the Ohme Home EV charger incentive.
  • The Škoda Powerpass charging voucher code can only be used if a customer has downloaded the MyŠkoda App, created a Škoda ID, and chosen one of the three tariffs: Charge Free (£0 per month), Simply Charge (£4.99 per month) or Charge Faster (£13.99 per month). A device running iOS 15.0 or Android 8.0 or newer is required to download the MyŠkoda app.
  • The Škoda Powerpass charging voucher code may be redeemed on the customer's MyŠkoda App account to the value of £500.
  • The customer must have a Škoda ID provided to them by Škoda Auto a.s. The registration for and use of Škoda ID is subject to terms and conditions: here;
  • The customer must have or create a Škoda Powerpass 'Charging Service' account on the MyŠkoda app!, (the "App"). The registration for and use of the App is subject to terms and conditions: here.
  • The Škoda Powerpass 'Charging Service' only covers (and can only be used at) the charging stations displayed in the App. For full functionality, the customer must activate the GPS function when using the App.
  • Compatible smartphone with mobile data connection may be required for charging. The terms and conditions agreed between the customer and the customer's telecommunications provider will apply to the use of the phone / mobile data connection (charges may apply).
  • Customer must request the voucher code from the Customer Service Centre within three months of vehicle handover.
  • The Škoda Powerpass charging voucher credit will be valid for at least three (3) years from the date of receipt by the customer (regardless of when the customer activates them in the Škoda Powerpass charging account). The expiration date will be confirmed to the customer by the Customer Service Centre. Once expired, the Škoda Powerpass charging voucher code will be invalid and cannot be extended. All unused credit will be lost on expiry of the card.
  • The Škoda Powerpass charging voucher code is not replaceable if lost or stolen and no refund will be given for any unused credit.
  • to activate the Škoda Powerpass charging voucher code, the customer must download the App, subscribe to Škoda Powerpass charging (the customer must have a valid email address and access to the associated email address), enter the VIN and select a tariff which will require payment details, then enter the voucher code. To be able to download the App, the customer will need to have iOS 15.0 or newer or Android 8.0 or newer. The voucher code must be entered in the App before the charging session starts so that the voucher code amount can be applied to that session.
  • The voucher code can only be stored in one user account. Once it is stored in a user account, this cannot be undone.
  • Any outstanding balance will be lost if the customer closes the account after activating the Škoda Powerpass charging voucher code.
  • The credit will be associated to the Customer's account but can be used to cover the cost of charging sessions for other vehicles. The customer may be required to log in at some chargers to use the voucher code.
  • As above, the customer must select a tariff (a "Plan") (which will require the customer to save a valid payment method, which must be validated) before activating the Škoda Powerpass charging voucher code. A payment may be required for the purpose of sign-up/activation. Each customer will have the option to sign up to one of the following Plans: Charge Free, Simply Charge or Charge Faster. The Plans have different subscription cost and kWh rates for AC / DC & Ionity. For more details on Plans and associated fees please see Škoda Powerpass iV Card | Škoda UK (skoda.co.uk). The voucher code credit cannot be used towards the cost of the monthly Plan. The credit can only be used to cover the cost of charging and can be used for any Plan selected. The credit remains valid even if the customer switches to another Plan.
  • The customer will be liable for any costs over/above the amount of the credit voucher code.
  • The Škoda Powerpass charging voucher code is non-transferable and non-refundable and there is no cash or other alternative available under this offer. The Škoda Powerpass charging voucher code credit cannot be withdrawn and the customer cannot recover any of the credit as cash. The Škoda Powerpass charging voucher code cannot be redeemed for or used towards the purchase of additional voucher codes.
  • If a qualifying vehicle purchase is cancelled after the voucher code is activated and used, then the customer will be liable to repay to Škoda UK an amount equal to the amount of credit used by the customer. If a qualifying vehicle purchase is cancelled prior to activation, then the voucher code and any credit will be forfeited. This does not affect customer's statutory rights; and the 'Škoda Powerpass charging' offer is provided by Volkswagen Group Charging GmbH (Elli). The 'Elli Multi-Purpose Voucher' general terms and conditions apply: here.

CUPRA Five-year Warranty terms and conditions

CUPRA UK warrants that it will rectify, free of charge, defects in materials and workmanship for a period of up to 3 years or 60,000 miles whichever occurs first on all vehicles ordered on or before 2nd April 2024. For vehicles ordered on or after 3rd April 2024 date, the warranty period is 5 years/90,000 miles, whichever comes first, This warranty applies to CUPRA vehicles which were imported into the UK by CUPRA UK.

This warranty is subject to the following terms and conditions.

What your warranty covers

For vehicles with an order placed on or after 3rd April 2024 - The 5 year CUPRA warranty begins on first registration and lasts for a minimum of 2 years with unlimited mileage conditions, with the warranty continuing up to 5 years or up to 90,000 miles, whichever comes sooner.

Due to all stated mileage limits, this warranty will only be valid for so long as the vehicle is not installed with any aftermarket device that can manipulate, edit, or change the vehicles displayed mileage figures (whether such device has in fact been used to manipulate, edit or change the vehicle's mileage figures). Should any such device be fitted with the vehicle the CUPRA UK warranty will be invalidated and no warranty claim will be covered by the terms of this warranty.

The warranty is automatically transferred to any new owner, subject to the same terms and conditions.

CUPRA warrants that your vehicle will be free from defects in manufacture and workmanship. Your warranty covers:

  • The repair or replacement* of defective parts according to technical requirements determined by the Manufacturer.
  • The repair of any consequential damage to standard components caused by a manufacturing defect.
  • The labour costs of removing and installing parts for warranty repairs at any CUPRA Retailer. You may be charged, at the CUPRA Retailer's discretion, for any extra work caused by modifications to your vehicle, such as removal and refitting of a tow-bar that has been fitted after manufacture.
  • The labour costs of removing and installing parts for warranty repairs at any CUPRA Retailer. You may be charged, at the CUPRA Retailer's discretion, for any extra work caused by modifications to your vehicle, such as removal and refitting of a tow-bar that has been fitted after manufacture.

Any defect must be reported to a CUPRA Retailer as soon as it is discovered. This must of course be within the warranty period.

* Components will only be replaced when deemed necessary by a CUPRA Retailer.

Electric vehicle batteries

All the terms, conditions, exclusions and limitations of the new vehicle warranty apply to Electric Vehicles except for the provisions set out in this section which apply exclusively to Electric Vehicle Batteries. Where there is any conflict between this section and the rest of the warranty, the provisions of this section on Electric Vehicle Batteries will take precedence.

Your vehicle may contain one of several types of batteries. The warranties that apply to those batteries are explained below. All warranties commence on the date of handover to the first customer or the date of first registration (whichever comes first).

Warranty against Manufacturing Defects

  • The batteries for battery electric vehicles (BEV) and plug in hybrid vehicles (PHEV) are warranted against all defects in materials and workmanship for eight years or up to 100,000 miles, whichever comes first.
  • The 12 volt batteries, 48 volt batteries, any batteries used in mild hybrid vehicles and the high voltage batteries used in hybrid vehicles are warranted against all defects in materials and workmanship according to the standard vehicle warranty periods stated above.

Warranty against Battery Energy Content Degradation

Gradual reduction in battery energy content over time is a normal feature of high voltage battery and does not constitute a warrantable defect. However, high voltage batteries in BEVs and PHEVs are warranted against excessive loss of net battery energy content as detailed below. No battery energy content degradation warranty exists for 12 volt batteries, 48 volt batteries, or any batteries used in mild hybrid vehicles.

For BEVs, the battery energy content degradation warranty lasts for 8 years or up to 100,000 miles, whichever comes first. Where the battery energy content of the high voltage battery is measured by a CUPRA authorised repairer and is found to be less than 70% during the warranty period, then it will be repaired or replaced under warranty subject to the following:

The reduction in battery energy content must not have been caused by factors outside the Manufacturer's control including, but not limited to:

  • the tampering, removal or re(installation) of the high voltage battery by unauthorised parties;
  • the high voltage battery not being used, handled, charged or maintained as recommended by the Manufacturer in the owner's manual;
  • the high voltage battery coming into direct contact with open fire; or
  • the high voltage battery coming into contact with excessive amounts of water including through cleaning with high pressure cleaners or liquids being applied directly to the high voltage battery.

The repair will bring the performance of the high voltage battery back to the following state, depending on the mileage / age of the vehicle at the time of diagnosis:

  • Up to a maximum of 40,000 miles or three years after first registration (whichever comes first), the energy content of the high voltage battery will be repaired so that it measures a minimum of 78% of the starting value.
  • Up to a maximum of 60,000 miles or five years after first registration (whichever comes first), the energy content of the high voltage battery will be repaired so that it measures 74% of the starting value.
  • Up to a maximum of 100,000 miles or eight years after first registration (whichever comes first), the energy content of the high voltage battery will be repaired so that it measures 70% of the starting value.

For PHEVs, the battery energy content degradation warranty lasts for 5 years or up to 100,000 miles, whichever comes first, for the first customer owner only. This warranty is not capable of assignment or transfer to subsequent vehicle owners. Where the battery energy content of the high voltage battery is measured by a CUPRA authorised repairer and is found to be less than 70% during the warranty period, then it will be replaced or repaired so that it measures a minimum of 70% of the starting value, or replaced under warranty subject to the following:

The reduction in battery energy content must not have been caused by factors outside the Manufacturer's control including, but not limited to:

  • the tampering, removal or re(installation) of the high voltage battery by unauthorised parties;
  • the high voltage battery not being used, handled, charged or maintained as recommended by the Manufacturer in the owner's manual;
  • the high voltage battery coming into direct contact with open fire; or
  • the high voltage battery coming into contact with excessive amounts of water including through cleaning with high pressure cleaners or liquids being applied directly to the high voltage battery.

CUPRA and its authorised repairers reserve the right, in their sole discretion, to choose whether to repair or replace a high voltage battery. Any part which is replaced becomes the property of CUPRA. Any replaced high voltage batteries are covered for the unexpired period of the battery warranty.

CUPRA Original Parts

All our original parts carry a warranty for a period of two years with unlimited mileage from the date of purchase. The wear and tear and service adjustment exclusions applicable to new vehicles also apply to the parts warranty.

Some items may have a warranty lasting longer than two years. Your CUPRA Retailer will let you know if that's the case at the time of purchase.

The warranty on CUPRA Original Parts fitted to a vehicle as part of a warranty claim ends on the date the vehicle's original warranty expires.

All replaced parts become the property of the CUPRA UK.

Accessories

CUPRA approved, supplied and fitted accessories are covered for a minimum of 2 years, with the warranty continuing for a third year or up to 60,000 miles, whichever ends sooner, if they are ordered and included in the purchase price of the car at date of delivery.

Any CUPRA approved accessories supplied and installed after delivery of your new CUPRA include a two year warranty.

If you specify an accessory that is not approved by CUPRA UK, the terms of warranty, if any, should be clarified with the manufacturer of that accessory

Three Year Paintwork Warranty

All CUPRA vehicles are provided with a warranty against any manufacturing defects with the paintwork. The paint and bodywork warranty lasts for a period of three years starting from the date of first registration.

The only preconditions are:

  • The defect must be reported to a CUPRA Retailer as soon as it is discovered. This must, of course, be within the warranty period
  • The defect must not be caused by external influences such accident damage, stone chips, industrial fallout or pollution, plant resin, animal pollutants, chemicals or insufficient care or maintenance. This will be determined by a CUPRA Retailer at the time of inspection.

Anti-PerforationWarranty

Your new vehicle is manufactured with full protection against rust attacking the internal cavities from the inside to the outside leading to perforation. The anti-perforation warranty lasts for a period of 12 years starting from the date of first registration.

In the unlikely event of this occurring within the warranty period, your CUPRA Retailer will carry out the required repairs free of charge. The following conditions apply:

  • The defect must be reported to a CUPRA Retailer as soon as it is discovered. This must, of course, be within the warranty period.
  • The CUPRA Retailer must determine that the perforation has stemmed from within the internal cavities and is the result of a manufacturing defect. The perforation must not have been caused originally by external factors such as accident damage, stone chips, industrial fallout or pollution, plant resin, animal pollutants, chemicals or insufficient care or maintenance.

All body repairs will be carried out promptly in accordance with the manufacturer's technical guidelines, using only approved parts and materials, in order to maintain the original level of anti-corrosion protection.

Claiming for warranty repair or replacement

If a manufacturing defect should arise, any CUPRA Retailer in the UK can put it right even if you did not buy the vehicle from that CUPRA Retailer. A claim for a repair under your warranty can only be made at a CUPRA Retailer, and any claim must be made as soon as the defect arises.

If requested, you will complete any forms, give details and provide any proof required in relation to a warranty claim. It is the customer's responsibility to ensure that they maintain sufficient records to confirm that the vehicle has been serviced in accordance with the Manufacturer's instructions.

If you do not agree with a CUPRA Retailer's decision on your warranty claim, we may advise you to obtain an opinion from any other CUPRA Retailer. Your warranty claim may be referred to CUPRA UK which reserves the right, in its sole discretion, to determine whether the defect is warrantable or to appoint its own engineer to inspect the vehicle and/or the defect that has arisen.

Minor accident damage will not automatically invalidate the warranty. Any damage must be repaired by a competent repairer to the Manufacturer's standards and you must be able to furnish the CUPRA Retailer with any records requested to demonstrate this. Warranty claims will not be accepted if the defect is likely to have been caused by accident damage or subsequent repair work.

What Your Warranty Doesn't Cover

The CUPRA UK warranty only covers manufacturing defects. It does not cover damage or defects caused by factors outside the Manufacturer's control or which are the result of normal wear and tear. Examples of this include:

  • Damage or defects as a result of repairs or incorrect installation of parts or accessories by anunauthorised workshop.
  • Damage or defects as a result of the installation of parts, components, software or accessories not authorised by CUPRA UK.
  • Damage or defects which are or which may be attributable to accident damage.
  • Damage to components, equipment or software which were not part of the vehicle at the point of original manufacture
  • Damage or defects as a result of the use of poor quality or incorrect fuels or additives.
  • Damage or defects as a result of failure to comply with the operation instruction in the Owner's Instruction Manual, Service Schedule Book or any literature supplied by CUPRA UK or a CUPRA Retailer. It is your responsibility to ensure that servicing is maintained in line with the Manufacturer's instructions and sufficient records are kept to confirm this.
  • Damage or defects caused by modifications, special fittings, conversions or additional bodywork.
  • Damage or defects caused by use of the vehicle in countries for which it has not been designed.
  • Noise and vibration related to the normal operation of the vehicle.
  • Damage or defects caused by improper handling or misuse (racing, for example).
  • Parts that have reached the end of their expected service life.
  • Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force. Your Owner's Instruction Manual tells you how to minimise such damage.
  • Parts which have reached the end of their expected shelf life.
  • Normal maintenance, servicing and wear and tear. Items can only be considered under the wear and tear policy if the cause of the complaint cannot be associated to abnormal external influence or use, and is a manufacturing defect. Components normally subject to wear and tear include but are not limited to: Brake linings and disc pads; Brake discs and drums; Clutch release bearings; Clutch pressure plates and Retailer plates (DSG clutches are covered for the full warranty offered with the vehicle); Tyres; Wiper blades (wiper rubbers have no warranty owing to their conditions of use); Seat and backrest covers; Floor coverings; Spark plugs; Batteries for key fobs and alarms; Light bulbs (Xenon/gas discharge bulbs and LED's are covered for the full warranty offered with the vehicle); Shock absorbers.
  • Mechanical Adjustments including: Adjustments to doors, flaps, boot lids, bonnets, sunroof etc.; Brake adjustment; Clutch adjustment; Headlight adjustment; Steering geometry adjustment and Wheel balancing.
  • This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty.

After six months, wear and tear items will not be accepted unless a manufacturing defect can be identified by a CUPRA Retailer as the cause. Aesthetic defects, e.g. scratches, marks, must be notified to a CUPRA Retailer within the first 30 days/600 miles.

Please note that wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done is dependent on individual driving technique and road conditions.

We would ask that you report any defect to a CUPRA Retailer as soon as it becomes apparent. Any consequential damage arising from the continued use of a vehicle with a defect may not be covered under warranty.

Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the CUPRA Retailer to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.

Unless expressly specified in this warranty, CUPRA UK is not responsible for any consequential loss or damage, whether direct or indirect, that arise from any incident necessitating warranty repairs. This includes towing fees, hotel charges, alternative transport costs, loss of income, loss of business, damage to goodwill, damage to or loss of personal effects and clothing or fuel costs.

These exclusions apply to all parts of the CUPRA Warranty.

This warranty does not affect your statutory rights.

Travelling Abroad?

In the event of warranty repairs being necessary when travelling in Europe in the first two years of your warranty any CUPRA Retailer in the country you are visiting will be able to carry out rectification work under the terms of the warranty.

They will require the vehicle information data details contained in the front of your vehicle's service schedule booklet to enable them to carry out the repairs. They will undertake the repairs free of charge.

Should your vehicle suffer a manufacturing defect covered by the third year warranty while outside the UK, the repair must be carried out by a CUPRA Retailer in the country you are visiting. The cost should be settled by you with the repairer and a claim made for reimbursement by providing the repair invoice to a CUPRA Retailer in the UK within 14 calendar days. For vehicles ordered on or after 3rd April 2024, all warranty repairs up to the stated time and distance limits will be able to be carried out at a CUPRA retailer in Europe under the terms of the warranty.

If you are travelling abroad you must take documentation showing proof of purchase and service. This helps the CUPRA Retailer make an eligible claim (in the first two years) or confirm that a repair was made under warranty (in the third year).

If you have had to pay for a repair in the 3rd year.60,00 mile limit (vehicles ordered before 3rd April 2024) in order for reimbursement to be possible, the repair invoice must be returned to a UK authorised CUPRA Retailer within 14 calendar days.

CUPRA Retailer workmanship warranty

CUPRA Retailers give a warranty for their workmanship on all warranty repairs. The warranty on most repairs is 1 year or 12,000 miles from the date of the work, whichever occurs first. Should any repairs be required in that period on work carried out by a CUPRA Retailer, the original CUPRA Retailer will carry out such repairs free of charge, provided that:

  • Repairs are required as a direct result of faulty workmanship by that CUPRA Retailer.
  • Repairs are not required due to normal wear and tear or other exclusions. Items replaced under the terms of this warranty become the property of CUPRA UK

For paint and bodywork warranty repairs, CUPRA Retailers warrant their workmanship for a minimum of 3 years from the date of the repair or for the remainder of the vehicle's original warranty if this is later.

Compliance with Recall Notices

CUPRA UK may contact you in relation to product safety recall campaigns or service campaigns. We would ask that you promptly comply with the instructions given. In the event that you do not comply then the warranty may be invalidated if an incident arises that relates to the applicable product safety recall ormservice campaign.

Note:"CUPRA UK" means Volkswagen Group United Kingdom Limited. "CUPRA Retailer" means any Retailer in the UK authorised by CUPRA UK to carry out warranty repairs. "The Manufacturer" means CUPRA S.A. Autovía A-2, Km 585 - 08760 Martorell, Spain.

No party, other than CUPRA UK, may amend the terms and conditions of the warranty in any way.



September 2025 - Rewards Week

Event dates: 8th - 15th September

Customers who reserve and place an order for a new, used or pre-registered vehicle between 8th - 15th September 2025 (these dates included) will be entitled to a voucher code to claim one of three rewards once they take delivery of the ordered vehicle. An email address must be provided to be eligible. Reward claims can only be placed after the vehicle is delivered to the customer and a code is issued.

Codes will be issued to all eligible Arnold Clark customers via the Arnold Clark app, within Arnold Clark Rewards. Alternatively, eligible customers can request a printout of the code from their product consultant after their vehicle is delivered.

Codes are provided after the customer has taken delivery of their vehicle. Only one reward per vehicle purchased. The offer excludes Motability vehicles, all vans and fleet deals. Customers can choose between a Night Away for Two (full details can be found at https://nightaway.taketime.co.uk), a Road Angel dash cam or a £50 Love2shop e-Gift Card. No alternatives available. All rewards are subject to the reward provider’s terms and conditions. Customers agree and acknowledge that Arnold Clark will share their name, email, postcode and voucher number with MLP (Marketing Lounge Partnership) in order for the reward provider to fulfil the selected reward and ensure the customer is eligible. Rewards can be claimed from 12pm on 3rd September 2025 and must be redeemed within 62 days of accepting delivery of their vehicle. The offer is non-transferable or exchangeable. All offers are subject to status, terms and conditions. For full reward terms and conditions, visit www.ArnoldClarkRewards.com. Arnold Clark reserves the right to amend these terms and conditions at any time. Arnold Clark reserves the right to withdraw or amend the offer without notice at any time. Arnold Clark accepts no responsibility for lost, stolen or defaced rewards or rewards being used without the permission of the customer. Customers must liaise directly with MLP (Marketing Lounge Partnership) in the event that there are any issues with redemption of their selected reward.

Extension 16th - 21st September: Selected Arnold Clark Rewards Week deals have been extended until 21st September 2025. Please note that the free reward (Night Away, Road Angel dash cam or £50 Love2shop e-Gift Card) are only available on vehicles reserved and ordered between 8th – 15th September 2025.

MINI Sale Event

Event dates: 4th - 8th September

*£750 contribution is available on all new MINI orders placed between 4-8 September 2025 and registered by 31 December 2025. Can be used in conjunction with other MINI offers. Subject to availability. Additional MINI loyalty offer of £500 discount available to existing BMW and MINI customers on new MINI models, ordered between 4-8 September 2025, and registered by 31 December 2025. Proof of existing ownership including the household address is required. Retail customers only. Can be used in conjunction with other MINI offers. Subject to availability. Arnold Clark sells new MINIs on behalf of BMW (UK) Limited.


Volvo Selekt

30 day exchange guarantee terms and conditions.

1. Subject to the following terms, any Volvo Selekt car purchased from an authorised Volvo dealer may be exchanged for another vehicle ('The replacement vehicle') from the same dealer, provided that: 1. The Volvo Selekt car is returned to the Volvo dealer within 30 days of the delivery date and 2. The Volvo dealer is satisfied that the customer is a private purchaser (and not a trade purchaser or otherwise) and 3. The vehicle has covered no more than 1,500 miles since the delivery to the customer and 4. The Volvo dealer, at his absolute discretion, is satisfied that the Volvo Selekt car is in the same condition as at the time of delivery to the customer and 5. The Volvo dealer is satisfied that the customer owns the vehicle and is fully entitled to exchange it under this agreement and 6. The Volvo Selekt car has not been involved in any accident, or been notified or altered so that the car no longer conforms to its original specification, or has been used for racing, trials, rallies, competitive events or for any purpose other than normal private or commercial use. 2. The customer may choose any vehicle as the Replacement vehicle, provided that: 1. It is of an equal or higher price to the Volvo Selekt vehicle and 2. It is readily available from the Volvo Retailer's stock or Volvo Selekt Direct stock. 3. Before any exchange is effected the customer shall be responsible for making all the necessary arrangements relating to terminating, transferring to, taking out or otherwise dealing with the financing arrangements for the purchase of the Volvo Selekt car and the Replacement vehicle. Any exchange shall be subject to the Volvo dealer being satisfied with such arrangements. 4. Where the customer wishes to exchange the Volvo Selekt for a vehicle of higher price, the exchange will not take place until the customer has paid the price difference. 5. The customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid in full prior to completion of the exchange. 6. Only one exchange shall take place and the Volvo 30 day 1,500 mile exchange commitment shall not apply to any Replacement vehicle. 7. This agreement does not affect any statutory rights.

12 month free roadside assistance terms and conditions.

Terms and conditions apply. Service provided by Allianz. Please speak to your local Arnold Clark Volvo to find out more.

12 month warranty terms and conditions.

The comprehensive Volvo Selekt warranty covers the cost or replacement of any factory-fitted mechanical or electrical component which suffers a mechanical or electrical failure. The only exceptions are: Spark plugs, auxiliary drive belts, hoses and pipes (Power Assisted Steering pressure pipes are covered), exhaust system (catalytic converters are covered), clutch frictional material, brake shoes, pads and discs, lamps (xenon headlamps are covered), bulbs, fuses, batteries, paintwork, body panels, body seals and weather strips, handles and hinges, cosmetic finishes, carpets and trim, upholstery, glass, wiper blades, wheels and tyres, the rectification of any oil leaks (unless the removal of a major unit is required) and the adjustment of any component, servicing, maintenance and normal wear and tear. In the event of a successful claim, we'll also provide a contribution towards recovery charges, replacement vehicle hire, overnight hotel expenses, emergency travel and consequential damage (Warranty Terms and Conditions apply). Cover is also extended to the continent of Europe for UK residents. IMPORTANT: Vehicles should be serviced in accordance with the Volvo servicing schedule by an authorised Volvo repairer. Failure to do so may invalidate this warranty. Leeway of one month or 1,000 miles is permitted. Should you have any doubts concerning the service requirements of your Volvo, please contact your dealer for clarification.